SERVICE DESK TECHNICIAN (Temporary)

Position Summary

Branch is looking for a temporary tech-savvy Service Desk Technician to assist with providing technical support services to the internal staff of a large construction firm in Virginia and North Carolina! This is a temporary role, estimatied to last 3 months with the potential for extentsion. This role will be providing technical support to internal employees primarily supporting the project the company's Windows 10 to 11 Upgrade. This role will work in-person in our HQ office in Roanoke, Virginia and will involve overnight travel to offices in Virginia and North Carolina. 

Duties/Responsibilities

• Perform in-place upgrades and fresh installations of Windows 11 on company desktops and laptops.
• Prepare and configure hardware, ensuring data backup and system integrity.
• Troubleshoot and resolve upgrade-related issues, including application compatibility and driver updates.
• Provide on-site technical support at various plant locations within a 250-mile radius of Roanoke, VA.
• Document upgrade steps, issues, and resolutions for internal tracking.
• Collaborate with the IT team to meet project deadlines and minimize disruption to operations.

Qualifications

Required Qualifications:

• 1–2 years of hands-on IT support or desktop administration experience, including Windows operating system deployments and upgrades.
• Strong understanding of Windows 10/11, Active Directory, and Microsoft 365 environments.
• Familiarity with imaging tools, patch management, and endpoint security best practices.
• Excellent troubleshooting and problem-solving abilities.
• Strong communication and customer service skills.
• Valid driver’s license and willingness to travel to company sites as required (all travel expenses will be covered).

Preferred Qualifications:

• Professional IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, Cisco CCNA
• BA or BS in Computer Science or related education
• Experience with Apple Mac Desktop OS

Competencies

Travel

This role will initally work at the HQ office, then may be asked to travel 50% - 70% of the time to assist with upgrades at other sites. This will require overnight travel. 

Supervisory Responsibility

No Direct Reports 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk, listen, and speak clearly on the telephone. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee must also be able to lift and carry up to 50 pounds.

Position Type/Expected Hours of Work

Typical office days and hours are Monday through Friday, 8:00 a.m. to 5 p.m.

AAP/EEO Statement

It has been and will continue to be a fundamental policy of the Company not to discriminate on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or status as a veteran, or any other basis protected by applicable federal, state or local law, with respect to recruitment, hiring, training, promotion, and other terms and condition of employment

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.